St. Joseph Mercy Chelsea receives quality award for patient experience

St. Joseph Mercy Chelsea has been named a 2019 Guardian of Excellence Award® winner by Press Ganey.  The Guardian of Excellence Award recognizes top-performing health care organizations that have achieved the 95th percentile or above of performance for Patient Experience in HCAHPS, Emergency and Outpatient Services.

 “This award demonstrates how our hospital is measuring and improving the delivery of care to patients,” said Nancy Graebner, president and CEO of St. Joseph Mercy Chelsea. “It is also an example of the commitment, compassion and talent of our colleagues and how their collective efforts have improved the patient experience.”

The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in health care.  Presented annually, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year.

“Congratulations to St. Joseph Mercy Chelsea for receiving the Guardian of Excellence Award,” said Patrick T. Ryan, executive chairman of Press Ganey. “This honor reflects their unwavering commitment to improving the safety, quality, and experience of care. Their hard work and dedication are inspiring, and we are proud to partner with them on our shared mission to reduce patient suffering.”

About St. Joseph Mercy Chelsea

St. Joseph Mercy Chelsea (SJMC) is a not-for-profit joint venture hospital, whose partners are Saint Joseph Mercy Health System, a member of national Catholic health care system Trinity Health based in Livonia, Mich., and Michigan Medicine, the academic medical center of the University of Michigan.  Founded in 1970, SJMC is nationally recognized for both quality of care and patient satisfaction by national ranking organization Press Ganey, and is accredited by the Joint Commission.  SJMC employs more than 1,200 individuals with a medical staff of approximately 600 physicians.  Key services include robust medical and surgical service lines, seven operating rooms, a 24-hour emergency department and senior emergency room, a state-of-the-art cancer center, a physical medicine and rehabilitation department, a comprehensive head pain treatment unit and behavioral health services.

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